All items sold on our website are examined by our authentication team and pass through a strict verification process to ensure your order is received in perfect condition.

Our business is built on trust. Every item sold is 100% authentic, brand new and unworn.

If you need to get in touch with us regarding your order or if you have any general questions, please email our dedicated customer service team at help@authenticated.com.

Alternatively, you can messsage our Instagram @AUTHENTICATEDCOM

Please allow up to 24 hours for a response.

CUSTOMER SERVICE HOURS ARE 9AM-4PM MONDAY-FRIDAY.

In order to receive a refund or store credit you must send your return within 14 days of receiving your product or your return will not be accepted. The product must be unworn, tags attached and sent with tracked delivery in a secure cardboard box.

Returned orders have the option for an exchange or refund.

Please contact us at info@authenticated.com to arrange your return.us at help@authenticated.com to arrange your return.

Please note that goods are only shipped Monday-Friday, excluding bank holidays. 

Authenticated dispatches all packages from the United Kingdom using a tracked and signed service with DHL, DPD, Royal Mail and UPS.

Delivery updates with tracking information will be sent via email and SMS so you are kept informed on your order as soon as it's placed.